ITOps stands for IT operations. It’s your traditional operations mixed with modern practices.
Basic ITOps functions
in its fundamental form, ITOps involves delivering and maintaining service applications, and technologies and supports the infrastructure that runs them.
You can think of it as software development and IT infrastructure management at the same time. Job titles such as system administrators, network administrators, and IT service desk fall under ITOps essential functions.
The goal of ITOps is to ensure stability and long-term reliability to offer agile and speedy workflows regardless of the business domain.
ITOps can seem rigid and inflexible and for a business that’s geared towards slow-moving software, it’s an excellent choice. However, other than the financial services industry where the need is for rapidly evolving software development, it can appear like Robert De Niro from The Intern working at an online fashion site. But you can’t rule out its importance.
That may be the only downside to ITOps implementation.
SecOps vs ITOps
Over the years, the level of communication between cybersecurity and IT teams is generally a hit and a miss. So there’s room for improvement.
According to one survey, 149 IT professionals said, there is a communication gap between the two teams. But it’s not all dark and gloomy. Nearly half also said they go along pretty well.
Now the combined operations have enhanced processes like provisioning infrastructure, deploying applications, responding to performance issues, and identifying security risks. sure SecOps looks after the security side but it’s not that ITOps does not have the knack for it.
Rather, IT teams have always done their best to manage and secure environments in the past. but with the segregation of roles, collaboration and specialization has surfaced which is a good thing.
Evolution in ITOps
As the world pivoted from full-time work to work-from-home and hybrid/remote work cultures since the covid-19 pandemic, the risks have multiplied. but with the shift in work culture, the majority of cybersecurity professionals and IT professionals have found the move as effective, and in some cases, highly effective.
Because of lesser intrusions than expected, that is otherwise evident in a typical organizational hierarchy. Some said while it can get difficult to enforce compliance policies for hybrid/remote workers but detection rate of potential breaches has gone up in 2021 than it was in 2020.
I guess we all became accustomed to the new “normal.”
Security teams previously were responsible mainly for storage and archiving but now that bit is adopted by IT teams. The number in 2022 from what was in 2021. IT teams now share the burden of patch management, router configuration, end-user identity, firewall configuration, and disaster recovery.
With ITOps, the team also has taken charge of applying security controls for the network and has transformed into cloud and application service providers of sorts.
According to one survey report:
“These days security is the responsibility of everyone in IT, not just the cybersecurity team.”
Don’t count out SecOps
Despite the changing dynamics, cybersecurity teams are still responsible for the application development process and it’s likely to stay that way for several years to come. However, to conclude, you could say the remediation of security issues is now evenly split between IT and security teams.